This can resolve any internet related problems if they are due to a modem setting configuration. Ensure there are no loose connections. Make sure you use the original power plug that came with the Spark Smart Modem.įactory resetting your modem will restore its settings back to default. It is important to check that the cables are plugged in properly and not damaged. Wait for two minutes for the modem to start up and test. To do this, press the Power button on the back of the modem, wait five seconds, then turn it on again. Sometimes a simple reboot of your modem can fix the problem. Register for MySparkīefore troubleshooting your internet connection, we recommend checking for any outages in your area. If you haven't registered for MySpark, you'll need to do this first.
To automatically test your connection, you can sign in to MySpark and run the diagnostic test. If you only have devices that are capable of connecting over WiFi, please follow the Troubleshooting your WiFi network. These steps will cover the troubleshooting process for testing over an ethernet cable. If possible, test both the WiFi and ethernet. The troubleshooting steps differ depending on if you're testing with WiFi or an ethernet cable.
